Authenticator Codes and Your Account Email Address

Authenticator codes and your email address

Your Opensolr account uses an alias, or an address that is not your Google account, and you wonder if the authenticator app works with it? It does. The codes belong to your Opensolr account, not to an email address.

• When you scanned the QR code, Opensolr gave your app a key for your account. The codes come from that key, not from Gmail, Google Workspace or any mailbox.
• The app never checks your email address and works without signal.
• Any authenticator app with time-based codes works, such as Proton Authenticator, Google Authenticator or Microsoft Authenticator. Two-factor authentication lists more.
• Some apps, such as Google Authenticator, can back your codes up to a Google account. Opensolr never sees which account the app uses, so it does not have to match your Opensolr email address.

Find the Opensolr entry in your app

1. Open your authenticator app.
2. Look for the entry called Opensolr. It is labelled with the email address your Opensolr account had when you scanned the QR code.
3. On the Two-Factor Authentication page, enter the 6-digit code it shows and click Verify.

If you typed the key by hand instead of scanning, the entry has the name you typed. If your account email changed later, the entry keeps the old address and its codes still work.

No Opensolr entry in your app at all? See sign-in asks for a code you don't have.

Where your email address does matter

• Signing in. Type exactly the email address of your Opensolr account, the alias if that is the one the account uses. Another address of yours does not open it, even one that lands in the same inbox.
• Writing to help@opensolr.com. The mail has to be sent from exactly the address of your account. If it is an alias, send as the alias, not from your main address. Mail from a company domain is also refused when it fails that domain's own sender checks (DMARC), even from the right address: your mail administrator can check those settings. See who can email Opensolr support and, with no recovery codes left, ask Opensolr support to reset two-factor.
• Security emails. Opensolr sends an email to the address of your account every time two-factor authentication changes on it.

Want to sign in with another address? Opensolr support changes the account email: see account email and billing email.