Support Tickets

One place for every request to Opensolr support

A support ticket is a question you send to Opensolr support from your account. Every answer and every reply stays with it, so the whole conversation is always in one place: in your mailbox and in Support › My Tickets.

How it works

1. Open a ticket from Support › New Ticket, signed in to your account.
2. Opensolr support answers by email, to the address of your account.
3. Reply to that email, or reply in the Control Panel. Both land in the same ticket.
4. Read every ticket and its whole conversation in My Tickets.

Good to know

• A conversation you started by email with help@opensolr.com, from the address of your account, shows up in My Tickets too, once Opensolr support has answered it.
• A ticket is kept for a year after its last message.
• Team members see the tickets of their own account, not those of the accounts they work in.