Support Tickets

One place for every request to Opensolr support

A support ticket is a question you send to Opensolr support from your account. Every answer and every reply stays with it, so the whole conversation is always in one place: in your mailbox and in Support › My Tickets.

How it works

1. Open a ticket from Support › New Ticket, signed in to an account on a paid plan, to the team of one, or to a free account with at least one Opensolr Index.
2. Opensolr support answers by email, to the address of your account.
3. Reply in the Control Panel, or reply to that email from the address of your account. Both land in the same ticket.
4. Read every ticket and its whole conversation in My Tickets.

Good to know

• The same accounts can also write to help@opensolr.com from the address of their account; that conversation shows up in My Tickets too, once Opensolr support has answered it. Who can email support.
• A ticket is kept for a year after its last message.
• Can't send a ticket? Post your question in the Opensolr community on Reddit: r/Opensolr.
• Team members see the tickets of their own account, not those of the accounts they work in.