What the Chat Bot Can Look Up
To answer a question, the assistant chooses what to search on your site and which facts to look up, runs them, and writes the answer from what comes back. It is told to answer only from those results: no invented products, prices, links or numbers. The same lookups work in all three ways of having the chat bot.
On your site
Search by meaning
For questions in plain words and for topics. It finds your pages, products and every page of the PDFs attached to them, with the link, the date and the price of each.
Search for exact words
For product names, model and part numbers, codes and quoted phrases.
The latest
What your site published most recently on a topic, newest first. Any search can also keep to a period the visitor names: today, the last 7 days, 2025, since March.
Read a document
More of a PDF or a page from the results, when the passage the search returned is not enough.
Describe a picture
What a picture published on your site shows, including any text printed in it. Pictures from other sites are refused.
Facts
The same lookups visitors can run themselves with the commands:
Places
A place or street address with its coordinates, region, country, postal code and a map link, or the place at given coordinates. Like
/place.Local time
The date and time right now at a place, or where the visitor is. Like
/time.Exchange rates
Today's rates or a past day's, with an amount converted. Like
/rate.VAT rates and numbers
The VAT rates of European countries and the United Kingdom; whether a VAT number is valid, and whose it is. Like
/vat and /vatcheck.Distances
The straight-line distance between two places, not the driving distance. Like
/distance.Postal codes
Postal codes and street addresses. Like
/postal.IP locations
Where an IP address is, or where the visitor is. Like
/ip.Language and sentiment
The language of a text and whether it reads positive, negative or neutral. Like
/language.Your own apps can ask for the same facts by API: facts for chat bots and apps.
How it answers
- In the language of the visitor's last message.
- With a link to every product, page and document it mentions; a PDF page links to that exact page, with its number.
- Knowing today's date and time, and following your own instructions for its tone. For the chat run by Opensolr, both are on the Assistant tab.
- When nothing fits, it searches once more with other words, then says your site has nothing on it.
Each search by meaning and each picture described use the monthly AI allowance; the facts are free. What the chat uses from your plan
Chat Bot pages
- Chat Bot overview
- Three ways to have your chat bot
- What the chat bot needs
- Put the chat on your site
- Show it on your hosted search page
- Assistant: instructions and time zone
- Chat window: look and words
- Limits
- Signed-in visitors
- Stats
- History
- What your visitors see
- Commands
- What it can look up
- What it uses from your plan