Chat Bot

Every Opensolr Index in a region with site search comes with a chat bot, the out-of-the-box chat of Enterprise Site Search. It is a chat window on your own website that answers your visitors from the content of the index: your pages, products and documents. Opensolr runs it, so there is nothing to install on your server. You paste one line on your pages, or switch it on for the hosted search page of the index and for your Drupal or WordPress site. Each part of it has its own page, listed at the bottom.

The chat searches your index the way a person would, writes the answer from what it finds and links every page, product and PDF page it mentions. It answers each visitor in the visitor's own language, word by word, and says so when your index does not have the answer. What it searches and looks up: what the chat bot can look up; what visitors can type for an answer at once: commands. The product page: Opensolr Hosted Chat Bot.

Screenshots

The chat button in the corner of a page that carries the embed code, here on a hosted search page — The chat button on your pages

The chat answering which articles talk about electric cars, with a numbered list of linked articles from the index — An answer from your own content

The command /time Tokyo answered at once under the conversation — A command answered at once

The commands dialog of the chat window, each command with what it does and an example — The list of commands

The Embed code tab: the switch for the hosted search page and your Drupal or WordPress site, the domains of the site and the line to paste — Embed code

Chat window

The Assistant tab: your own instructions and the time zone — Assistant

The Limits tab: characters per message, questions per visitor in a time window and questions per conversation — Limits

The Signed-in visitors tab: the embed line with the visitor email and signature, the identity key and a value to check your code — Signed-in visitors

The Stats tab: twelve figures, messages per day, countries, signed-in users and the top lists — Stats

The History tab: conversations of the last 30 days with filters, a search and Delete selected — History

A conversation opened in the History, formatted as the visitor read it — A conversation

Three ways to have it

The embed code from your Opensolr account, the open source Opensolr Chat Bot client on your own server, or the Opensolr Search module for Drupal: Three ways to have your Opensolr chat bot.

Chat Bot pages

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