Delete your account and your data

Delete only the photos, keep the account

Opensolr Photos stores what it finds in a search index that belongs to your account. You can delete that index yourself, at any time, without deleting your account.

1. Sign in at opensolr.com/users/login.
2. Open My Indexes and find the index created by the app. Its name starts with photos_.
3. Choose Delete and confirm. The index and every document in it are removed from our servers.

The photos themselves are never stored by us. They stay on your phone; the index holds only the file path, the words and the numbers that make the photo searchable. Deleting the app from the phone does not delete the index, so do this step as well if that is what you want.

Delete the whole account

Account deletion is handled by us, on request, so that we can check no service is still running and no invoice is still open.

1. Write to support@opensolr.com from the email address of the account. We only accept a request that comes from that address.
2. Use the subject Delete my account and name the account email in the message.
3. We answer with a confirmation, then delete the account. Requests are processed within 30 days, normally within a few working days.

What is deleted and what is kept

When an account is deleted, this is what happens to the data held under it.