Payment Profile and Card

Your billing details and your card

Two things come before a paid plan: your Payment Profile, with the details that go on your invoices, and a card that pays. Opensolr never stores card numbers: the card lives with Stripe, the payment processor.

1. Fill in your Payment Profile

1. Open Billing › Payment Profile. The page is Update Billing Profile.
2. Pick your Country. It must be the country that issued your card.
3. Fill in Billing Email, First Name, Last Name, Phone Number, Address, City, State / Province and Zip Code.
4. Buying for a company in the EU or the United Kingdom? Add the Company Name and the VAT Prefix and VAT Number. See VAT.
5. Click SAVE PAYMENT PROFILE.

Every field is required except the company name and the VAT number.

2. Add your card

1. Open Billing › Payment Method.
2. The billing portal run by Stripe opens. Add or change your card there.

The portal opens only once your Payment Profile is filled in. Until then, the page asks you to update your billing profile first.

How you pay

• Your card is charged when you place an order and at every renewal, monthly or yearly.
• If a renewal payment fails, Opensolr tries again for a few days and tells you each time, so you can update your card. What happens after that is in section 7.6 of the Terms and Conditions.