Terms and Conditions of use

By using the Opensolr SRL web site (opensolr.com) and Opensolr Private Cloud ("Service"), all services of Opensolr, ("opensolr"), you are agreeing to be bound by the following terms and conditions ("Terms of Service").

Opensolr reserves the right to update and change the Terms of Service from time to time without notice.

Any new features that augment or enhance the current Service, including the release of new tools and resources, shall be subject to the Terms of Service. Continued use of the Service after any such changes shall constitute your consent to such changes. You can review the most current version of the Terms of Service at any time at: https://www.opensolr.com/terms-and-conditions.

Violation of any of the terms below will result in the permanent termination of your Account.

While Opensolr prohibits such conduct and Content on the Service, you understand and agree that Opensolr cannot be responsible for the Content posted on the Service and you nonetheless may be exposed to such materials.

Confidentiality

Data sent by means of email, from Opensolr SRL to any 3-rd party, must be considered fully confidential, and not be divulged to any 3-rd party, unless agreed upon by Opensolr and all other involved parties.
The subjects of these Confidentiality terms, will be comprised of (but not limited to) everyone receiving email correspondence from Opensolr SRL, regardless of their Opensolr membership status.

Account Terms
You must be 13 years or older to use this Service.
You must be a human. Accounts registered by "bots" or other automated methods are not permitted.
You must provide a valid email address requested in order to complete the signup process.

Opensolr allows the management of Teams that consists of Opensolr Registered accounts that can view and manage indexes within any Opensolr account.

You are responsible for maintaining the security of your account, api key, password and enabling the optional Two Factor Authentication. Opensolr can not and will not be liable for any loss or damage from your failure to comply with this security obligation.

You are responsible for all Content posted and activity that occurs under your account.

You may not use the Service for any illegal or unauthorized purpose. You must not, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

You will be solely responsible with your own solr implementation, or integration with your CMS System, or any other custom website or application.

Opensolr however provides free and paid support for on-boarding and initial setup with Drupal, or other custom website or application.

Payment, Refunds, and Upgrading Terms

No credit card is required for signup, as a free user.
All payments are made via Stripe.com, our authorised payment processor, unless otherwise agreed via additional MSA/Contracts/Documentation.
No payment methods, or other payment-related data, is being stored on the Opensolr servers.

Upon signing up, or the conclusion of your free trial, if applicable, you will be billed for the upcoming month of service at the displayed rate.

You may upgrade or downgrade, or cancel your account at any time, and you will be automatically billed the new rate on a pro-rated basis.

Refunds are possible for new accounts only, and only within the first 10 days of having used a paid Opensolr service.

In the event that Internet service providers or 3rd party applications, that Opensolr is in partnership with, experience downtime or otherwise create interruptions, no refunds or partial credits will be issued.

All fees are exclusive of all taxes, levies, or duties imposed by taxing authorities, and you shall be responsible for payment of all such taxes, levies, or duties.

Whenever you decide to downgrade your account from a higher plan to a lower plan, you understand that none of the rights of the higher plan will apply to you.

Every upgrade or downgrade, is always pro-rated, so you will always only pay for the difference between the remaining unused days in your current membership, and the new membership value.

When users are on a Yearly subscription with Opensolr, they have the obligation to announce their membership cancelation, at least 30 business days, before the membership expiration/renewal date.
Otherwise, their renewal, is considered as another FULL YEAR of service, therefore, no refund is acceptable for yearly orders.

RENEWAL PAYMENTS:

All renewals must be completed in 5 (five) days (unless otherwise specified in a separate MSA) from the invoice due date.

Any delays, may result in permanent account termination and data loss, with, or without prior notice.

Demo and Proof of Concept

Opensolr may provide demo instances of any of our services.
A demo is free of charge if and only if, the customer decides to continue on a paid membership, as presented by Opensolr at the end of the demo.
A demo is not free of charge, and will be billed at the current Opensolr rates, if the customer decides not to continue on a paid membership with Opensolr.

Cancellation and Termination
Since the Free accounts come with no guarantee, all resources (indexes), configurations, and data, that were created during a Free Trial Account may be removed, at any time, with or without prior notice, only if the indexes of such Free accounts, are not being actively used for over 1 month.

Actively using an index means:

1. Logging into your Opensolr account within the past 30 days.
2. Inserting or removing data to/from the index, on a daily basis.
3. Performing any actions on editing the index configuration files in the past 30 days.
4. Performing search /select requests to your solr index, on a daily basis.

If you wish the permanent cancellation and termination of your account, please send such a request to help@opensolr.com or, you may cancel your account in your Opensolr control panel at: https://opensolr.com/admin/solr_manager
All of your Content will be immediately deleted from the Service upon cancellation. This information cannot be recovered once your account is cancelled.
If you cancel the Service before the end of your current paid plan, your cancellation will take effect immediately and you will not be charged again, and, because Opensolr provides a free trial membership prior to any purchase, no refunds are applicable.

Modifications to the Service and Prices

Prices of all Services, including but not limited to license plan fees to the Service, are subject to change with or without prior notice.
Opensolr shall not be liable to you or to any third party for any modification or price change.

Copyright and Content Ownership
Opensolr claims no intellectual property rights over the material you provide to the Service.
Your account info remains yours. However, by allowing the screen to be displayed publicly, you agree to allow others to view and interact with your Content.
Opensolr does not pre-screen Content, but Opensolr and its designee have the right (but not the obligation) in their sole discretion to refuse or remove any Content that is available via the Service, for any of the following reasons:

Copyright infrigiment complaints from any letigimate 3-rd parties
Abusive behavior against the Service (flood requests that go over our accepted threshold)
Content that is otherwise violent, libelous, or offensive in nature such as, but not limited to: any pornographic material or data, racist, or otherwise instigatory content.

The visual design, and functionality of the Service is copyright Opensolr SRL, All rights reserved.
You may not duplicate, copy, or reuse any portion of the HTML/CSS or visual design elements, or functionality, without express written permission from Opensolr.

General Conditions
A basic level of emergency support is provided by Opensolr for everything that doesn't include Solr-Specific questions or issues, such as, but not limited to: Optimization of Solr Configuration files.
Technical, Solr-Specific, support is only provided to special consultancy clients, and may be requested at http://www.opensolr.com/contact or by email at help@opensolr.com.
You understand that Opensolr uses third party vendors and hosting partners to provide the necessary hardware, software, networking, storage, and related technology required to run the Service.
You must not modify, adapt or hack the Service or modify another website so as to falsely imply that it is associated with the Service, Opensolr, or any other opensolr service.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service without the express written permission by Opensolr.

We may, but have no obligation to, remove Content and Accounts containing material that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party's intellectual property or these Terms of Service.

Verbal, physical, written or other abuse (including threats of abuse or retribution) of any Opensolr customer, employee, member, guest user, or officer, will result in immediate account termination and will be punished accordingly.

You understand that the technical processing and transmission of the Service, including your Content, may be transferred unencrypted and involve:

(a) transmissions over various networks.

(b) changes to conform and adapt to technical requirements of connecting networks or devices.

You must not upload, post, host, or transmit unsolicited email, SMSs, or "spam" messages.

You must not transmit any worms or viruses or any code of a destructive nature.

If your bandwidth usage significantly exceeds the average bandwidth usage (as determined solely by opensolr) of other opensolr customers, we reserve the right to immediately disable your account or throttle your hosting until you can reduce your bandwidth consumption.

Opensolr, (however likely) does not warrant that:

(i) The Service will meet your specific requirements.

(ii) The Service will be uninterrupted, timely, secure, or error-free.

(iii) The results that may be obtained from the use of the Service will be accurate or reliable.

Opensolr, does warrant that:
(i) The Service comes with a 99.9% uptime guarantee only for Dedicated Opensolr Cloud Environments.

(ii) Support is available to respond to any critical emergency within the most of 24 business hours, 24 hours per day, 7 days per week.

(iii) Support is available to respond to any non-critical issues, or miscellaneous questions, within the most of 3 business days, Mon-Fri 9AM to 5PM EEST (Europe/Bucharest).

You expressly understand and agree that Opensolr shall not be liable for any direct, indirect, incidental, special, consequential or exemplary damages, including but not limited to, damages for loss of profits, goodwill, use, data or other intangible losses (even if Opensolr has been advised of the possibility of such damages), resulting from:

(i) the use or the inability to use the service; (improper use of Solr technology, etc.)

(ii) the cost of procurement of substitute goods and services resulting from any goods, data, information or services purchased or obtained or messages received or transactions entered into through or from the service;

(iii) unauthorized access to or alteration of your transmissions or data;

(iv) statements or conduct of any third party on the service;

(v) or any other matter relating to the service

The failure of Opensolr to exercise or enforce any right or provision of the Terms of Service shall not constitute a waiver of such right or provision.

The Terms of Service constitutes the entire agreement between you and opensolr and govern your use of the Service, superseding any prior agreements between you and opensolr (including, but not limited to, any prior versions of the Terms of Service).

CHARGEBACK/REFUND:

Opensolr provides a 7 Days free membership to all it's new users.

All decisions to purchase the Opensolr services, are final.

Refunds are possible for new accounts only, and only within the first 10 days of having used a paid Opensolr service.

Chargeback reqeusts should always be reported to support@opensolr.com for faster resolution and in order to avoid any other problems with the releasing of possible refunds.

Questions about the Terms of Service should be sent to support@opensolr.com.

This document was last modified on Oct 27, 2024