Open a Support Ticket

Open a ticket

Sign in to your Opensolr account first: a ticket belongs to your account, so Opensolr support sees your plan and your indexes, and you find the ticket later in My Tickets.

How

1. Open Support › New Ticket in the Control Panel, or https://opensolr.com/contact.
2. Pick a Subject, or type your own.
3. Tick the indexes the question is about, when it is about some of them.
4. Write your question: what you did, what you expected, what happened instead, and any error message as it appears.
5. Confirm you are not a robot and send it.

What happens next

• The ticket appears at once in My Tickets, as Waiting for Opensolr.
• The answer comes by email to the address of your account, and in the ticket, which turns Answered.
• Not signed in? The form asks you to sign in before it sends a ticket.