Open a ticket
Sign in to your Opensolr account first: a ticket belongs to your account, so Opensolr support sees your plan and your indexes, and you find the ticket later in My Tickets.
How
- Open Support › New Ticket in the Control Panel, or https://opensolr.com/contact.
- Pick a Subject, or type your own.
- Tick the indexes the question is about, when it is about some of them.
- Write your question: what you did, what you expected, what happened instead, and any error message as it appears.
- Confirm you are not a robot and send it.
What happens next
- The ticket appears at once in My Tickets, as Waiting for Opensolr.
- The answer comes by email to the address of your account, and in the ticket, which turns Answered.
- Not signed in? The form asks you to sign in before it sends a ticket.
- Tickets are open to accounts on a paid plan, the members of their teams, and free accounts with at least one Opensolr Index. Other accounts see why instead of the form: who can contact support.
- Can't send a ticket? Post your question in the Opensolr community on Reddit: r/Opensolr.