Account Email and Billing Email

Two email addresses, two jobs

Your Opensolr account has two email addresses. The account email is the one you sign in with. The billing email is the one printed on your invoices and receipts. They can be the same address or two different ones.

Which one do I change?

Change the billing email yourself

1. Sign in and open Billing › Payment Profile, or go straight to https://opensolr.com/admin/billing/enroll_card.
2. On Update Billing Profile, type the new address in Billing Email.
3. Click SAVE PAYMENT PROFILE. The billing portal run by Stripe opens next: your card stays as it is, there is nothing else to do there.
4. Done. Your next invoices and receipts show the new address. The ones you already have keep the old one (see below).

The billing email also gets a copy of the emails Opensolr sends about your account, such as failed payments and disk or traffic alerts. If you never filled it in, the field starts with your account email.

Change the account email

The account email can't be changed from the Control Panel. Send a request to help@opensolr.com, or open a ticket from Support › New Ticket, with:

• the account email you sign in with today;
• the new address.

Once it is changed, you sign in with the new address, and every email about your account goes to it.

Invoices you already have never change

An invoice or receipt is final the moment it is issued. Nothing on it can be changed afterwards: not the email address, not the name, the company, the address or the VAT number. Not by you, and not by Opensolr support.

What you change in your Payment Profile shows up only on the invoices and receipts issued after you click SAVE PAYMENT PROFILE.

Already issued = final, forever. New details = only on the invoices and receipts issued after you save your Payment Profile.