Asked for an Authenticator Code You Don't Have

Signing in asks for a code you don't have

You type your email and password, and Opensolr asks for an authenticator code you don't have. Your password is right: this page only opens after a correct password. Try the ways below, in this order.

1. A code from any device that still has the Opensolr entry

Look in every authenticator app you have, on every phone, tablet or computer, old ones too, for an entry named Opensolr with the email address of your account. Any device that has it shows codes that work, even without a SIM card or internet.

1. Type the 6-digit code the entry shows right now.
2. Click Verify.

• Set up once and never used again? Turning on the authenticator app takes a code from that app, so on that day one of your devices had the entry. The email Opensolr security: Authenticator app turned on in your mailbox tells you which day.
• New phone, or the app deleted or reinstalled? If the app kept a backup of its entries, restore it: the Opensolr entry comes back with it.
• Code refused? Set the clock of that device to automatic and type the newest code. If you set up the app more than once, only the entry from the last time works.

2. Use a recovery code

1. Click Use a recovery code, under the code field.
2. Type one of your recovery codes, like XXXX-XXXX-XXXX-XXXX, and click Verify.

You got 10 of them when you turned on two-factor authentication. Look for a file named opensolr-recovery-codes.txt, or a note that starts with Opensolr recovery codes. Each code works once. If you created new ones later, only the newest set works.

3. Send SMS code

Only if you turned on SMS codes. The page then shows a Send SMS code button and the last 4 digits of your number.

1. Click Send SMS code.
2. Type the code from the SMS and click Verify.

You can ask for one SMS every 5 minutes. A code from the Authy app on that number works too.

4. None of these: Opensolr support resets two-factor

No device with the entry, no recovery code, no SMS codes: Opensolr support can reset two-factor authentication on your account. How to ask: ask Opensolr support to reset two-factor.

Good to know

• A new password does not skip this step. After a password reset, the next sign-in still asks for the code.
• Wrong codes count like wrong passwords. Too many of them lock the account for a while, and the page tells you how many minutes to wait.
• The code page waits 5 minutes. After that, sign in again with your email and password.
• There is no QR code to scan here. The QR code only appears while you set up the app, signed in: where the QR code is.