Every ticket message goes into the company’s Opensolr index with its author, its date and the thing it is about, and the files attached are read like any other document. So Căutare (Search) finds what was said in the tickets, and the chat bot answers questions over the documents and the tickets together.
01 · Search
- A hit from a ticket shows as Mesaj din tichet (Ticket message), with the ticket’s title, the author and the date; it opens the ticket at that message.
- A file attached to a ticket opens the ticket it came from, for a person who sees that file only through the ticket.
- See Search the documents.
02 · Ask
Write the question in Întrebare despre documentele și tichetele firmei (Question about the company’s documents and tickets) and press Întreabă (Ask). The answer is built from the documents and ticket messages found. See Ask a question.
03 · Who finds what
- Each person finds only the tickets they may open: administrators and accountants all of the company’s, an employee the ones addressed to them or opened by them. Every hit is checked again before it is shown.
- Without an Opensolr index, the Tichete (Tickets) page says Fără index Opensolr (Without an Opensolr index): tickets and their messages work, only searching and asking are missing. The messages go into the index as soon as the company has one. See The Opensolr index.