Read and answer tickets

Tichete (Tickets) in the menu lists the tickets of the company you are part of, the most recently written first, with their state, who opened them and their last message.

• Three tabs: Adresate mie (Addressed to me), Deschise de mine (Opened by me) and, for administrators and accountants, Toate ale firmei (All of the company). An employee sees only the tickets addressed to them or opened by them.
• Stare (State): Deschise și în lucru (Open and in progress) by default, one state, or Toate (All).
• Despre (About): Orice (Everything) or one kind of thing: discrepancy, bank movement, invoice, invoice draft, document, return.

• At the top: the state, how it was resolved (when it was), who opened it and when, and Adresat către (Addressed to).
• The thing it is about, with a link to its page when you may open that page.
• The messages in order, each with its author, its moment, its files and its SHA-256 hash. Every change of state is written in the same thread.
• A file opens in the browser; a file deleted later from the documents shows as deleted, and the message keeps its name.

• Under Răspunde (Answer), write the Mesaj (Message), add Fișiere (Files) if needed (PDF files and photos, at most 10) and press Trimite (Send). A message with only files is fine.
• When someone other than the one who opened it answers a new ticket, the ticket moves by itself to În lucru (In progress).
• Every person of the ticket, except the author, gets each message by mail once, with Răspunde în aplicație (Answer in the app) and the link.
• A closed ticket cannot be answered: reopen it first. A company that is read-only for an unpaid subscription cannot answer either.

Next: States and resolutions.