Instalare › Setări › Păstrarea tichetelor (Installation › Settings › Ticket retention): Mesajele tichetelor nu pot fi niciodată modificate sau șterse. Doar tu, superadminul, poți șterge un tichet întreg, și doar după această perioadă de la ultimul lui mesaj. (Ticket messages can never be changed or deleted. Only you, the superadmin, may delete a whole ticket, and only after this period from its last message.)
Write the Luni păstrate după ultimul mesaj (Months kept after the last message), between 1 and 120, and save with the code from the authenticator app. A new installation starts with 3 months. The settings list shows the period next to it.
- Under the form, the button says how many tickets are past the period. Open it: Tichete trecute de perioada de păstrare (Tickets past the retention period), with the company, the ticket, its state and its last message.
- Tick the tickets, enter the code from the authenticator app and press Șterge tichetele alese (Delete the chosen tickets).
A ticket is deleted whole: its messages, its links to files, its mails and its place in search. Un tichet șters nu mai poate fi adus înapoi; fișierele lui rămân în documentele firmei. (A deleted ticket cannot be brought back; its files stay with the company’s documents.) A ticket that got a new message meanwhile is no longer past the period and is not deleted.