Signing in or paying does not work? It is almost always one of the fixes below. How to order a plan, step by step: What a plan is made of.
01 · Signing in
Clear the opensolr.com cookies
Being sent back to the login page, or a page that reloads without signing you in, is almost always old cookies. In your browser settings, search the stored cookies for opensolr.com, delete them, close the browser completely and open it again.
Find the opensolr.com cookies in your browser settings and delete them.
Try a private window or another browser
A private window starts without cookies and without extensions, which rules out both.
Use the exact email you registered with
Not sure which one? Search your inbox for the email with your Opensolr registration code.
Reset your password
On the password reset page. The link arrives by email; look in the spam folder if it does not show up.
Lost the phone with your second factor
Click Use a recovery code on the code screen. No recovery codes left? Write to support@opensolr.com from the email address of your account. More: Two-factor authentication.
02 · Paying
Save your Payment Profile first
Billing › Payment Profile. The card page opens only once the profile is saved; until then it asks you to update your billing profile. Details: Payment profile and card.
Pay with a card from your profile country
The Country of your Payment Profile must be the country that issued your card. Some banks also block online payments abroad until you allow them.
Your bank asks you to confirm
When the bank wants a 3D Secure confirmation, Opensolr emails you a Confirm Payment button that opens the invoice on Stripe. Confirm it there.
A renewal payment failed
You get an email with Pay Invoice Now, on Stripe, and a link to your Payment Profile. What happens next: What happens when a renewal payment fails.