You can stop paying for Opensolr whenever you want, from inside your own control panel, with no ticket and no phone call. What follows is exactly what the button does, what happens to your money, what happens to your indexes, and how to close the account entirely if that is what you are after.
Most people who search for "cancel" want the middle box. Read the first and the third before you press anything.
01 · Pick the one you actually want
| You want to | Do this | Billing | Your data |
|---|---|---|---|
| Pay less, keep working | Downgrade on the pricing page | Lower, pro-rated | Stays, inside the smaller limits |
| Stop paying entirely | Cancel Plan in the Billing menu | Stops immediately | Back it up first, it is removed with the plan |
| Leave for good | Email support@opensolr.com | Already stopped | Erased, invoices kept for tax law |
| Pause a card that keeps failing | Replace the payment method | Unchanged | Untouched |
02 · Cancel your subscription in the control panel
Billing menu in the top navigation of the control panel. Cancel Plan is the last entry.
Sign in to your account
Go to opensolr.com/users/login and open the control panel. The subscription can only be cancelled by the account owner, not by an invited team member.
Open the Billing menu
It sits in the top navigation, next to your name. It also holds the payment profile, the payment method and the invoices dashboard.
Click Cancel Plan and confirm
The confirmation spells out what you are about to lose. Nothing happens until you accept it, and the entry only exists while a paid plan is running.
Or ask us to do it
Prefer a paper trail? Write to help@opensolr.com from the address on the account and we will cancel it for you. Same effect, same day.
03 · What happens the moment you confirm
The subscription ends immediately
There is no end-of-period grace window and no further charge. Cancellation takes effect the moment you confirm it.
The stored payment method is removed
Your card is detached from the account at the payment processor. Opensolr never stored the card number itself, only the token, and that token is deleted.
The account drops to the free tier
You can still sign in, and the free plan limits apply from that second on. See what the free account includes.
Your indexes do not survive the plan
Content tied to a cancelled subscription is removed. Take your backup before you cancel, not after. This is the one step nobody can undo for you.
Team access stops with the plan
Invited members lose access along with the subscription that paid for it. Tell them before, not after.
Invoices stay available
Your billing history remains downloadable for your accounting. See downloading invoices.
04 · Unused days come back as credit, not as cash
The unused part of a paid period is never lost, but it comes back as credit against future Opensolr charges.
Unused days become account credit
The remaining days of the period you already paid for are converted to credit and applied automatically to your next upgrade or renewal. You do not have to ask for it or quote a ticket number.
The refund window is 10 days, once
A refund in money is available for new accounts only, with no previous paid orders, and only within the first ten days of the first paid subscription.
Outside that window, purchases are final
That is the trade for month-to-month pricing with no contract and no setup fee. The credit above is what replaces a refund.
A charge you do not recognise
Write to support@opensolr.com before you open a dispute with your bank. A chargeback freezes the account and takes weeks; an email usually takes hours.
Upgrades and downgrades are pro-rated too
The same arithmetic applies when you change plan instead of leaving. See upgrades, downgrades and the refund policy.
05 · Yearly subscriptions need 30 days of notice
Monthly plans can be cancelled at any moment. A yearly plan is different: tell us at least thirty calendar days before the renewal date, otherwise the next annual term starts automatically. Put a reminder in the calendar a month ahead of the renewal shown on your invoice, and you will never have that conversation.
Count backwards from the renewal date
The renewal date is on your latest invoice in the invoices dashboard. Thirty days before it is your deadline to give notice.
Notice in writing counts
An email to help@opensolr.com from the account address is enough. You do not need a form or a reason.
06 · If the bill is the problem, downgrade instead
Cancelling to save money is usually the expensive choice: you lose the indexes, then rebuild them from scratch weeks later at whatever the price is that day. Moving down a plan keeps everything running and costs the difference only.
Every change is pro-rated
You are charged or credited for the unused part of the current period, so a mid-month move costs the difference and nothing else.
It takes five to ten minutes
Pick the smaller set of resources on the pricing page, confirm, and the new limits are live. Nothing to reconfigure afterwards.
Size the plan to what you actually use
Indexes, disk and bandwidth are chosen separately, so you can cut only the one that is oversized. See ordering and upgrading resources.
Check the smaller limits before you switch
A downgrade applies the lower plan immediately, including its disk and bandwidth ceilings. Trim the index first if you are close to them.
07 · When a failed payment cancels for you
An expired card cancels the subscription on its own. The window to recover the data is thirty days from that point.
Five days of retries first
Each failed attempt sends you an email so you can update the card and keep the subscription at its current price.
Then the account goes pending
The subscription is cancelled automatically. Your data is still there but nothing serves it: no searches, no API calls, no control panel access to the indexes.
Thirty days later it is gone
Indexes, configurations, stored data and the payment method on file are permanently deleted, and that cannot be reversed.
Coming back costs the current price
Restoring service means buying a new subscription at the rates on the pricing page that day. An older, cheaper rate cannot be reinstated.
Keep the billing details current
Card, address and billing email all live in one place. See managing your billing details.
08 · Closing the account for good
Cancelling a plan leaves a free account behind with your email address on it. If you want the account itself gone, ask for it and we will erase it. There is no self-service delete button, on purpose: an account deletion is irreversible and it is worth one human confirming it is really you.
Accounting records are the one thing a deletion request cannot remove. Romanian tax law keeps them on file for roughly ten years.
Send one email from the account address
Write to support@opensolr.com and say you want the account closed. Sending it from the registered address is what proves it is yours.
We answer within 30 days
That is the deadline the GDPR sets for a request like this, and it is the one we hold ourselves to. In practice it is far quicker.
It is treated as a right-to-erasure request
Access, rectification, erasure, restriction, portability and objection all go to the same address. See the privacy policy and the GDPR agreement.
Ask for your data before, not after
You can request a copy of the personal data held about you. Once the erasure runs, there is nothing left to export.
Invoices outlive the account
Billing and transaction records are kept as long as Romanian tax and accounting law requires. Download the ones your own accountant needs before you write.
09 · Ten minutes before you press cancel
Take a backup of every index
Create one now and download it. This is the only copy you will have. See creating and downloading a backup.
Download the config files you edited
Your schema, solrconfig, synonyms and stopwords are hours of work. They leave with the plan.
Download the invoices your accountant wants
They stay available to you, but it is one less thing to chase later.
Remove the credentials from your site
Drupal, WordPress, Laravel or your own code will start throwing connection errors the moment the index stops answering. Point them somewhere else first.
Tell the people who share the account
Team members lose their access at the same second you do.
Decide between cancel and close
If you might come back, cancel and keep the free account. If you want your address off our systems, ask us to close it.
10 · The short version
| Question | Answer |
|---|---|
| Where is the cancel button? | Control panel, Billing menu, Cancel Plan. Only visible while a paid plan is running. |
| When does it take effect? | Immediately, on confirmation. No further charges. |
| Do I get money back? | Unused days become account credit. Cash refunds only on a first paid order inside 10 days. |
| What happens to my indexes? | They go with the plan. Back them up before you cancel. |
| Can I still log in? | Yes. The account returns to the free tier and its limits. |
| Yearly plan? | Give notice at least 30 days before the renewal date, or it renews. |
| My card failed, am I cancelled? | After five days of retries, yes. You then have 30 days to come back before the data is deleted. |
| How do I delete the account itself? | Email support@opensolr.com from the registered address. Handled as a GDPR erasure. |
| Cheaper alternative to cancelling? | Downgrade. Pro-rated, live in 5 to 10 minutes, nothing is lost. |
Leaving because something did not work?
Tell us what it was before you go. Half the cancellations we see are a query that could have been tuned, a plan that was the wrong shape, or a limit nobody knew about. If it is fixable, we would rather fix it.