Billing
Manage Your Billing
Everything billing in one place — update your payment method, download invoices and receipts, change your billing email, or update your account email.
Update Your Payment Method
Updating your payment method is a two-step process:
Step 1 — Update your Billing Profile
- Log in to your Opensolr account
- Go to the Billing Admin Area
- Update your billing information (name, address, company details)
Important: You must do this from the main account owner, not from a team member's account.
Step 2 — Manage Payment Methods in Stripe
Once your billing profile is updated, head to the Stripe Customer Portal to:
- Add or replace a credit/debit card
- Set a new default payment method
- Remove old payment methods
The Stripe Customer Portal is a secure, PCI-compliant environment managed directly by Stripe — your card details never touch our servers.
Download Invoices & Receipts
Invoices Dashboard
Go to Billing → Invoices Dashboard from the top menu to view and download all your past invoices directly from your Opensolr account.
Stripe Customer Portal
The Stripe Customer Portal also gives you access to payment receipts and billing history managed by Stripe.
Change Your Email Address
Billing Email
You can change the email address that appears on your invoices directly from the Billing Information section in your Control Panel. Update it anytime — no support ticket needed.
Account / Login Email
For security reasons, your account registration email (the one you use to log in) can only be changed by contacting our support team. Send a request to support@opensolr.com or open a support ticket and we'll update it after verifying your identity.
Your Account & Agreement
Terms & Conditions
The Agreement between you and Opensolr SRL is the one you accepted when you signed up for your account.
Cancel Membership
Need to cancel? See the step-by-step guide on how to cancel your Opensolr membership.
Upgrade or Downgrade
Change your plan anytime from the Upgrade Resources section. Refund policy details are in the Refund Policy FAQ.
Quick Reference
| Task | Where to go |
|---|---|
| Update billing name/address/company | Billing Admin Area |
| Add or change payment card | Stripe Customer Portal |
| Download invoices from Opensolr | Billing → Invoices Dashboard |
| Download receipts from Stripe | Stripe Customer Portal |
| Change billing/invoice email | Billing Information |
| Change login/account email | Contact Support |
| Cancel membership | Cancellation Guide |
| Upgrade/downgrade plan | Upgrade Resources |
Need help with billing?
Our support team is happy to assist with any billing questions.