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Cancel Your Opensolr Membership

How to Cancel Your OpenSolr Membership

You can cancel your OpenSolr membership at any time 🕒.

What Happens When You Cancel

  • Remaining unused days = 💳 credit on your OpenSolr account.
  • Use credit for future upgrades 🚀.
  • All purchases are final and non-refundable 🔒.
  • Exception: New customers only (no previous orders) within first 10 days 📆.

How to Cancel

  1. 🔐 Log in to your OpenSolr Control Panel.
  2. 💼 Go to Billing from the top menu.
  3. ❌ Click Cancel Membership.

That’s it! Your credits (if any) will be applied automatically.

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How does Opensolr Work?

Opensolr Global Hosting & Flexible Plans

🌍 Worldwide Infrastructure

Opensolr services are hosted in various regions worldwide, including:

  • US-EAST / US-WEST
  • Canada
  • EU-EAST / EU-CENTRAL / EU-WEST
  • Mainland China
  • Hong Kong
  • Australia
  • ...and more upon request!

We operate across a range of trusted third-party data center and cloud providers.
Most of our infrastructure is hosted by AWS and Hetzner AG, but we are happy to accommodate other providers for any custom, dedicated plans.


🚀 Enterprise-Class Performance

We rely on very large, bare-metal servers, which are securely containerized.
Resources for each Solr Index are dynamically allocated and scaled globally according to index usage—meaning your performance is consistent, no matter which package you choose.

Find full explanations on our documentation pages.


💳 Simple, Transparent Billing

All our plans are pre-paid—there are no hidden costs or surprise fees.
What you see on the Pricing Page is exactly what you pay.

We also provide fully dedicated Managed Solr Cloud services for those who need total control.


🆓 Get Started: Free Trial & Easy Setup

Using a CMS like Drupal?
The official Search API Opensolr module automates everything, from account creation to server connection and Solr configuration files.


📚 Documentation & Support

Want to learn more or troubleshoot?

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Shared, Dedicated, Resilient Cluster Solr Cloud Solutions

Shared vs Standalone vs Dedicated Solr -- Clear & Simple Guide

1. Shared Solr

  • Multiple customers on the same machine/container.
  • System resources are shared.
  • Security is isolated --- not a concern.
  • Lower cost, ideal for normal traffic.
  • Possible downsides:
    • Heavy bot traffic can consume bandwidth and trigger upgrade alerts.\
    • In rare cases, a "noisy neighbor" may require relocating your index to another shared instance (few minutes of downtime to switch hostname).

2. Shared Resilient Cluster

  • Multiple dedicated servers working together (load balancing + replicas), but resources are still shared across all customers.
  • Better performance under heavy load.
  • Bot traffic still consumes bandwidth, but the performance impact is lower.
  • Designed for customers with higher traffic who don't want the cost of a fully dedicated cluster.

3. Dedicated Standalone

  • One machine/container dedicated to a single customer.
  • No noisy neighbors.
  • Cheaper than a full dedicated cluster, more expensive than shared.
  • Great for stable, predictable performance without interference from other users.

4. Dedicated Cluster Environment

  • A full cluster (multiple dedicated machines) exclusively for one customer.
  • You can create any number of indexes/cluster indexes inside this dedicated environment.
  • Ideal for corporate-grade workloads, high traffic, mission‑critical applications.
  • Offers redundancy, replication, scalability, and multi-region options.

5. Frequently Asked Questions

Can we host all 5 sites inside one dedicated cluster?

Yes. You only need one dedicated cluster environment. Inside it, you can create as many indexes as needed.


Can another customer's bot traffic affect our performance on shared?

Rarely, but possible. We monitor these events and may relocate your index to another instance if needed.
For complete isolation, use Dedicated Standalone or Dedicated Cluster.


What are the risks of using the Shared Solr 8.11 Cluster in US‑EAST if our servers run in US‑WEST?

  • Only network latency (~80--130ms).\
  • You can test this easily during the free trial.\
  • Normal performance will be similar to dedicated, unless you're under very heavy load.

Is there any security concern on shared environments?

No. Indexes are fully isolated.


6. Quick Comparison


Option Cost Performance Isolation Best For


Shared Low Medium Low Normal traffic

Shared Medium High Medium High traffic Resilient without big budget Cluster

Dedicated Medium‑High Very High Very High Avoiding noisy Standalone neighbors

Dedicated High Excellent Maximum Enterprise & Cluster mission‑critical workloads


Summary

Shared = cheap but shared resources.
Shared Cluster = stronger, still shared.
Dedicated Standalone = private, fast, stable.
Dedicated Cluster = top tier, enterprise-grade.

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Upgrade Opensolr Resources

Understanding Opensolr Resources & Upgrades

The Opensolr service runs on a set of resources that determine how you use and scale your search capabilities: Solr Indexes, Disk Space, Search Traffic Bandwidth, (optionally Clusters)


🚦 Core Resources

  • Indexes
    Standalone Opensolr indexes located in various regions worldwide.

  • Clusters
    Resilient clusters of servers that function as a unified Opensolr index, with added benefits as described here.

  • Disk Space
    The storage used by each of your Opensolr indexes or clusters.

  • Bandwidth
    The outgoing data traffic from Opensolr to your site or app.


⏫ When Should You Upgrade Your Plan?

You’ll typically need to upgrade your plan when:

  • Your Free Trial is over.
  • You’ve run out of any one of the above resources (disk, bandwidth, indexes, or clusters).

📈 Example: Out of Disk Space

Suppose you have 1 Opensolr index and it runs out of disk space.
Here’s how to check and upgrade, step by step:

  1. Check your index disk space consumption:

    1. Go to your Opensolr Control Panel - Index List.
    2. Click your index name:
      Opensolr Index Control Panel
    3. Check the disk space in your Opensolr Index Control Panel:
      Opensolr Index Control Panel
    4. Click Solr Admin to get the latest disk usage:
      Opensolr Index Control Panel
      Opensolr Index Control Panel
    5. Visit the Pricing Page (also available via the top navigation or the Billing section in your Index Control Panel):
      Opensolr Index Control Panel
      Opensolr Index Control Panel
    6. You’ll see a set of pre-defined packages.
      However, you can always customize your package to fit your needs:
      Opensolr Index Control Panel
      Move on to the customization area, where you can select more disk space, bandwidth, indexes, clusters, or any other resource:
      Opensolr Index Control Panel
  2. Need to upgrade another resource?
    The process is the same—simply choose more of what you need (indexes, bandwidth, clusters, etc.).
    All upgrades and downgrades are pro-rated, so you only pay for what you use. 💡


⚡️ Pro Tips

  • You can upgrade or downgrade at any time.
  • All changes are instant and flexible.
  • If you ever need help, Opensolr support is here for you.

Need more detail?
See our full documentation or reach out to support if you hit any snags.

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Solr Cloud Free Membership

🎉 Try Opensolr Free — No Credit Card Required

Opensolr now offers a Free Trial membership so you can experience the full power of our cloud platform—no strings attached.


🆓 Free Means Free

NO CREDIT CARD REQUIRED!
You can explore everything Opensolr has to offer without entering any payment information.
Just register for your Free Trial account and get started instantly.


🚦 Free Trial Resource Limits

Your Opensolr Free Trial includes:

  • 1 Solr Index
  • 50 MB Disk Space per index
  • 200 MB Monthly Search Traffic Bandwidth per index
  • Backup and replication DISABLED.

🌟 Who Is This For?

Our Free Trial is the perfect way to:

  • Evaluate Opensolr’s features and performance
  • Prototype your next project with real-world data
  • Get hands-on experience—risk free

🚀 Ready to Start?

If you don’t have an Opensolr account yet,
Click here to register for your Free Trial and explore the Opensolr Cloud Ecosystem—totally free.

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Opensolr Resilient Cluster Explained - Billing

Opensolr Resilient Cluster

Aims to explain te difference between a normal Opensolr Index, and an Opensolr Resilient, High Availability Cluster.


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Troubles with login or placing new solr cloud order

If you keep getting redirected to the Login page, or you are having troubles with placing a new order, after trying to login multiple times, please try to clear the opensolr cookies, or use a different browser.

   

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Account upgrade and refund policy

Opensolr Account Upgrades, Downgrades, and Billing

Overview

When you upgrade or downgrade your Opensolr account, all changes are pro-rated, regardless of your billing period.
This means you only pay (or get credited) for the calculated difference based on the unused days from your current plan.


How to Upgrade or Downgrade

  1. Log in to your Opensolr account.
  2. Go to the Pricing Page.
  3. From the customization dropdowns, choose your new preferred resources (indexes, disk size, bandwidth, etc.).
  4. Confirm your selection.

Your upgrade or downgrade will take effect within 5–10 minutes.
No additional actions are needed after the change is submitted.


Pro-Rated Billing

All upgrades and downgrades are automatically pro-rated.
You are charged or credited only for the remaining days of your existing plan that have not been used.

This includes cases where a recurring payment was rejected and you decide to place a new order instead of simply updating your billing information.
If that happens, please refer to updating your billing information.


Refund Policy

Refunds are available only for new accounts, and only within the first 10 days of using a paid Opensolr service.


© Opensolr SRL

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Download Invoices

Download Invoices

In order to download your Opensolr Invoices, simply have to Log in to your Opensolr Account, and use the Top Menu, to click on Billing -> Invoices Dashboard.


Please note that you will have to do this from the main account, and not from a team member's account.

Update Payment Method

Also, the Agreement between you and Opensolr SRL, is the one you agreed to, when you signed up for your new Opensolr account.

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Update Payment method

Update Payment Method

In order to update your billing method, simply have to Log in to your Opensolr Account, visit the Billing Admin Area and follow the instructions there.
Please note that you will have to do this from the main account, and not from a team member's account.

Update Payment Profile

Once you finish updating your Billing Profile, you will have to move on to the next step, where you can Manage your actual Payment Methods inside the Stripe Customer Portal.

Update Payment Method

You can also download invoices and receipts for your payments, from the Stripe Customer Portal.

Also, the Agreement between you and Opensolr SRL, is the one you agreed to, when you signed up for your new Opensolr account.

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Our Solr Cloud Services

Opensolr Hosted Solr Instances

Opensolr offers these major types of hosted Solr instances:

📞 Please contact us to learn more.


Dedicated Resilient Cluster

  • High Availability via Load Balancing
  • Read-Write SeparationLearn More

Multi-Region Failover Resilient Cluster

Get the full power of our Dedicated Resilient Cluster, with Multi-Region Failover.


Standalone Shared Solr Cloud

  • Shared Solr Cloud lets you get started instantly with your Solr index.
  • Register for a free trial account and get started within minutes.
  • Share a dedicated server’s resources with other users to optimize costs.
  • Ideal for small applications or websites that use Solr.

Simple Dedicated Solr Cloud

Get the full features of the Standalone Shared Solr Cloud, without sharing your resources.


Custom Solr Services

  • Search implementation for PHP / JavaScript backends
  • Search configuration and optimization consultancy
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Update email address on invoice

Due to security concerns, the Opensolr registration email address, can only be changed / updated, by requesting that via a support ticket.

The Billing email address, can be changed from your Opensolr Control Panel, unde the Billing Information Section.

You can update your email address on file, only by sending a request to [email protected] due to security check procedures.

 

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What solr versions does Opensolr Provide

📦 Solr Version Freedom at Opensolr

Opensolr now supports any Solr version your project could dream of! 🎉

Solr Versions provided by Opensolr.com

🦸 Why Is This a Big Deal?

  • Legacy Project? Running Solr 4.10 from the good ol’ days? No problem.
  • Latest & Greatest? Need Solr 9.x with all the cutting-edge bells and whistles? Covered!
  • Migration? Want to test upgrades on a staging index before you go live? We make it easy.

🚀 Version Highlights

  • Zero Lock-in: Move between Solr versions as your business evolves—no need to migrate off Opensolr, ever!
  • Multiple Versions, Side-by-Side: Test and deploy multiple versions at the same time, all under one account.
  • Expert Support: Unsure which version to pick? Our Solr ninjas are here to advise (and talk you out of running Solr 1.4 in production…).

🏗️ Use Cases

  • Dev/Test Environments: Try out new features on Solr 9.x while your production index cruises safely on 8.x.
  • Backward Compatibility: Keep that legacy integration happy with the version it needs, while you plan upgrades.
  • Smooth Upgrades: Clone your index, test migration paths, and upgrade with zero downtime or heartburn.

💡 Pro Tips

  • Always check compatibility with your apps, connectors, and plugins before switching versions.
  • You can request custom Solr builds or even bleeding-edge snapshots for adventurous projects.
  • Mix and match versions across your different indexes, for ultimate flexibility.

With Opensolr, your project’s Solr version is never a limitation—it’s a superpower! 🦾

Contact Opensolr Support to spin up any version, or just ask us which one makes sense for your needs!

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I can't see any analytics in my account.

Please go to https://opensolr.com/pricing and make sure you select the analytics option from the extra features tab, when you upgrade your account. 

If you can see analytics but no data, make sure your solr queries are correctly formated in the form:
https://server.opensolr.com/solr/index_name/select?q=your_query&other_params... 

So, the search query must be clearly visible in the q parameter in order for it to show in analytics. 

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Update billing information

Update Payment Method

In order to update your billing method, simply have to Log in to your Opensolr Account, visit the Billing Admin Area and follow the instructions there.
Please note that you will have to do this from the main account, and not from a team member's account.

Update Payment Profile

Once you finish updating your Billing Profile, you will have to move on to the next step, where you can Manage your actual Payment Methods inside the Stripe Customer Portal.

Update Payment Method

You can also download invoices and receipts for your payments, from the Stripe Customer Portal.

Also, the Agreement between you and Opensolr SRL, is the one you agreed to, when you signed up for your new Opensolr account.

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Solr Cloud Dedicated Plans

With the Opensolr Simple Dedicated Plan you get to use the same great Solr Shared Cloud features in your own dedicated environment.

Click here to order now.

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