📄 Opensolr General Data Privacy Terms
1. Membership and Agreement
2. Data Collected by Opensolr
- Opensolr collects minimal mandatory data at registration:
- Email address
- Chosen password
- You may change your password at any time.
- To update your registration email address, submit a formal request to [email protected].
- Members may optionally add more personal data (e.g., website, social links) and create Opensolr Cloud Indexes to store data as needed.
- Opensolr does NOT directly collect, store, or process any billing or payment information from members or third parties.
- Your Solr Index Data is never accessible to Opensolr staff, subcontractors, or third parties without your consent—except in urgent technical emergencies required to restore service.
3. Personal Data Processing
- Opensolr will never make public, sell, or trade any member’s personal information.
- Your email address is used solely for login and identification.
- Strict security measures protect all data stored and processed via Opensolr cloud infrastructure.
See our Cloud Data Security FAQ for more details.
- As above, Opensolr never directly collects or stores billing or payment data.
All payments and billing are processed through highly secure, PCI-compliant APIs provided by Stripe.com.
4. Data Security
- All data on Opensolr infrastructure is protected by SSL encryption.
- SSL certificates are re-keyed and renewed annually.
- Opensolr.com always uses EV-SSL for maximum browser and user trust.
- All accounts can activate Two-Factor Authentication (2FA) via SMS or Authy.
Our 2FA system is delivered securely via SSL and managed by Twilio.
5. Communication Policy
- Opensolr will never send unsolicited emails or postal mail.
- All official Opensolr communications are mandatory for members and limited to:
- System maintenance and emergency alerts
- Membership notifications (trial expiration, resource usage, password resets, etc.)
- Service developments and updates relevant to all members
To opt out of Opensolr communications, you must request account cancellation by emailing [email protected].
