FAQ & API Docs

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You send it to support@opensolr.com and one of our tech people will install it in the server you're using (you'll need to specify the index name for us to be able to identify the server), within about 24 hours (usually just takes a couple of hours if the plugin is fully compatible, and all goes ok)

Make sure you send the .jar it's self, and would help if you also make sure that it's also compatible with the opensolr version you're currently using in your opensolr control panel.

Please don't send git repositories, as we won't build the .jar library on our end.
YES, however, it's only active in some servers right now.
Please ask us to install that, or any other plugin solr library, by following the guide here, and we'll be happy to set it up for you.

Sometimes, in the shared opensolr cloud, the data folder may get corrupted, so it can't be read from or written into.
One easy fix for this, is to simply remove your index, and then just create another one, preferably under another name.

If that doesn't work, please contact us, and we'll be happy to fix it up for you.

Also, keep in mind, that there may be more reasons, so please make sure to check your error log, by clicking the Error Log button inside your opensolr index control panel, and keep refreshing that page to make sure the errors you'll see are accurate.

If you do see errors in there, please email them to us, at support@opensolr.com and we'll fix it for you.