Control Panel | Opensolr

Opensolr Enterprise Apps Management — Dedicated Infrastruc...

Opensolr can run your whole application stack on dedicated servers, not only your Solr cluster, with the same care it gives the search servers.

01 · Why host the app with us

When an application server is hammered by bots, scrapers or attacks, those requests flow straight into its search cluster. The Solr servers drop abuse with per-IP rate limits, but the application itself still suffers. Bringing the application under the same infrastructure protects the whole chain, from the browser to the search result.

02 · What we run for you

Dedicated infrastructure

VPS or bare metal servers used only by you: no shared resources.

Security

Per-IP rate limiting, firewall hardening, SSH key-only access and security patches.

Administration

Linux administration, performance tuning, log analysis, SSL certificates, monitoring and incident response.

Deployments

Git-based deployments with staging, so releases are repeatable.

Backups

Daily backups of the application and its databases, kept off the server.

03 · The stack

Apache or Nginx, with Varnish in front when it helps

MySQL or PostgreSQL

PHP, Python and Node.js runtimes

SSL certificates with automatic renewal

Cron jobs and scheduled tasks

Log rotation, disk management, OS and kernel updates

Opensolr Apps Management is for enterprise clients, on dedicated servers only. More: Website and App Hosting.

Talk to us

Tell us about your application and its traffic, and we send a custom quote.

Read Full Answer

Why can't I send support tickets?

Tickets from the Control Panel are open to accounts on a paid plan, the members of their teams, and free accounts that have at least one Opensolr Index. Writing straight to help@opensolr.com is for accounts on a paid plan and their team members. Other accounts see why instead of the ticket form, and mail from anyone else comes back with This address only accepts mail from Opensolr customers. Your message was not delivered.

01 · Two ways to reach support

From the Control Panel

Sign in and open Support › New Ticket, or https://opensolr.com/contact. Reply to a ticket from Support › My Tickets. For accounts on a paid plan, their team members, and free accounts with at least one Opensolr Index. The answer comes to your mailbox too.

By email to help@opensolr.com: paid plans

Accepted from the email address of an active account on a paid plan, and from the address of a team member of such an account. The address has to be exactly the one you sign in with.

02 · Why your mail came back

Your account is on the free plan

Email to help@opensolr.com is for paid plans: open a ticket from the Control Panel instead (it needs at least one Opensolr Index), move to a paid plan, ask a paying customer to add you to their team, or post your question in the Opensolr community on Reddit: r/Opensolr.

You wrote from another address

A colleague, a second address of yours or a shared company inbox is refused, even on the same domain. Write from the address of your account, or add your colleague to your team.

Your plan or your team access is brand new

An address is accepted by email within a day of the upgrade or the invitation. Until then, use the Control Panel.

Your domain failed its own sender checks

Mail that fails the DMARC policy your company domain publishes is refused, even from the right address. Your mail administrator can check those settings.

03 · Why it works this way

Nobody can write in your name

An email address alone proves nothing. Signed in, you are you; by email, only addresses we already know get through.

Your ticket belongs to your account

Opensolr support sees your plan and your indexes, and the whole conversation stays in My Tickets.

The inbox stays for customers

Spam, phishing and sales pitches never reach the people who answer your tickets.

Got your mail back? Sign in and open a ticket: it always reaches Opensolr support. Can't send a ticket at all? Post your question in the Opensolr community on Reddit: r/Opensolr. More: Who can contact Opensolr support.

Read Full Answer