If you keep getting redirected to the Login page, or you are having troubles with placing a new order, after trying to login multiple times, please try to clear the opensolr cookies, or use a different browser.
Common Login Issues and How to Fix Them
If you are experiencing login problems on Opensolr, here are the most common causes and solutions:
Clear Your Browser Cookies
The most frequent cause of login loops is stale or conflicting cookies. Open your browser settings, search for opensolr.com in your stored cookies, and remove all entries. Then close and reopen the browser before trying again. The screenshots above show exactly how to do this in Chrome.
Try a Different Browser or Incognito Mode
If clearing cookies does not help, try logging in using a different browser (Firefox, Chrome, Safari, or Edge) or open an incognito/private browsing window. This rules out any browser extensions or cached data interfering with the login process.
Check Your Email Address
Make sure you are using the exact email address you registered with. Opensolr accounts are tied to a specific email. If you are unsure which email you used, check your inbox for the original Opensolr registration confirmation email.
Reset Your Password
If you have forgotten your password, use the password reset link on the login page. You will receive an email with instructions to set a new password. If the reset email does not arrive within a few minutes, check your spam or junk folder.
Trouble Placing a New Opensolr Index Order
If your order fails to go through after logging in successfully, consider the following:
Payment Method
Opensolr accepts major credit cards via Stripe and also supports PayPal. If one payment method is not working, try the alternative. Make sure your card is enabled for international online transactions if you are outside the United States.
Browser Compatibility
For the best experience, use a modern, up-to-date browser. Outdated browsers may have issues with the secure checkout process. Disable any ad blockers or privacy extensions temporarily, as they can sometimes interfere with the payment form.
Still Having Issues?
If none of the above steps resolve your problem, please contact our support team with a description of the issue, including which browser you are using and any error messages you see. We typically respond within a few hours.