No-Results Dashboard — Find and Fix Content Gaps
Search Analytics
No-Results Dashboard
Every search that returns zero results is a missed opportunity. The No-Results Dashboard tracks them all — so you can find the gaps and fix them.
How Zero-Result Tracking Works
?
User Searches
“return policy”
→
0
Zero Results
No matching docs
found in the index
→
Dashboard Logs It
Query + unique IP
→
You Fix It
Synonym, content,
or elevation rule
IP-Deduplicated
One user refreshing 50 times = 1 count. Real unique users, not inflated numbers.
Auto-Cleanup
Zero-result entries older than 180 days are automatically cleaned up.
Bulk Management
Select and delete junk or test queries in bulk across all analytics tabs.
What Gets Tracked
The Query
The exact search term the user typed. Stored as-is so you can see exactly what they were looking for — typos, misspellings, and all. This alone tells you what content your site is missing.
Unique IP Count
How many distinct users searched for this term and got nothing. One person refreshing repeatedly counts as one. This tells you whether a gap affects one person or hundreds.
Timestamp
When the zero-result search happened. Spot trends — did a recent content removal cause a spike in zero-result queries? Are seasonal terms appearing that you haven't covered yet?
How to Fix Zero-Result Queries
Add Content
If users are searching for something you genuinely don't cover, create that content on your site and let the next crawl pick it up.
Add Synonyms
If the content exists but users search with different words, add synonyms to your Solr configuration. "return policy" and "refund policy" should match the same pages.
Create Elevation Rules
Pin a relevant result to a query that currently returns nothing. Once elevated, that document will always appear for that search. Query Elevation guide →
Delete Junk Queries
Bot traffic, test searches, or nonsense strings? Select them in bulk and delete. Keeps your dashboard clean and actionable.
Where to Find It
Open your Opensolr Control Panel, go to your index, and click Query Analytics in the sidebar. The dashboard has multiple tabs — click the No Results tab to see all zero-result queries, sorted by unique IP count (highest first). From there you can select queries individually or in bulk, delete junk, and plan your content fixes.
Every zero-result query is a content gap waiting to be filled.
The dashboard shows you exactly what your users want but can't find. Fix the gaps and your search gets better every week.